Terms & Conditions

Shipping

  1. Orders will be processed within standard working hours Monday to Friday. Any orders received outside these times will be processed within 2 business days.
  2. Delivery times are an approximate guide only.
  3. A physical address where a delivery can be signed for between 9am and 5pm must be provided when placing an order.
  4. Postage and handling charges include a tracking number and insurance.
  5. Deliveries in New Zealand are by Courier Post. Please allow for up to 3 -10 working days for delivery. 
  6. Deliveries in Australia are by Australian Post. Please allow for up to 3 -10 working days for delivery. 
  7. Deliveries in all other countries are by Express Courier (country specific).
  8. Please note that any local taxes and duties are the responsibility of the purchaser.

Currency and Tax

  1. All prices are shown in US, NZ or AU dollars.
  2. All prices include service tax relevant to that countries store, at check out.

Payment

  1. Payment can be made by credit card,  Paypal, ZipPay (sign up at account.zipmoney.com.au) and by bank deposit.
  2. We take every precaution to make the site as safe as possible. We do not hold any payment details on record.

Returns

  1. VASH + MOOI produce high quality products. We are pleased to offer a full money back guarantee should you not be happy with your online purchase.  We accept returns due to change of mind within 7 days of the date of delivery of an item.
  2. If you wish to return your purchase, please contact us for MOOI at mooi@mooistore.com or for VASH at vash@vashbags.com. Instructions will follow.